How Telehealth Use Grew During COVID-19

Patient attending a telehealth video visit

Telehealth growth during COVID-19 changed how people get care. Before the pandemic, Medicare paid for very little telehealth, and coverage was mostly limited to patients in rural areas who connected from an approved health facility rather than from home.

Telehealth growth during COVID-19: the jump in virtual visits

When Medicare relaxed those rules, millions of people gained access to virtual care. According to a GAO report, Medicare telehealth visits grew from about 5 million between April and December 2019 to more than 53 million in the same period of 2020.

Who benefits most

Telehealth is especially helpful for people who travel long distances to see a provider, live with chronic or disabling conditions, or receive behavioral health care that needs frequent visits.

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